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This version of Windows has reached end of support

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    Overview

    This guide is intended for Pulse users who receive the "This version of Windows has reached end of support" message when they try to launch Vantage.

    It is also intended for client-side IT System Administrators who may be asked to resolve this issue for users.

    Reading time is <5 minutes.

    Background

    When the Vantage application is launched, a process runs automatically to check that the system it is being asked to run on meets minimum system requirements. This is to ensure performance and security standards are met.

    If minimum system requirements are not met, the user is warned via the message shown below and the Vantage application launcher will close when the message is acknowledged without allowing the user to log in.

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    Resolution

    This issue needs to be resolved by the user's IT System Administrator, as it requires an upgrade to system being used to run the Vantage application. I.e. The user's PC or remote desktop.

    Minimum System Requirements

    The minimum system required to run the Vantage application are:

    • Windows 10, 11, Server 2016, Server 2019, Server 2022, or later
    • A 64-bit Intel or AMD processor with SSE3
    • A display resolution of at least 1600×900 scaled pixels
    • 6 GB free hard drive space

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    Copyright Notice

    This document and the business processes it describes should be treated as COMMERCIAL-IN-CONFIDENCE.

    This document is Copyright © 2022 Pulse Mining Systems Pty Ltd. Pulse software products, including this document, are copyrighted and all rights are reserved by Pulse Mining Systems. It may not, in whole or in part, be copied, photocopied, translated, or reproduced to any electronic medium or machine-readable form without prior consent, in writing, from Pulse Mining Systems. This document is designed for internal use of Pulse Mining Systems, and by Pulse clients. It may contain information which is commercially sensitive and/or confidential to Pulse Mining Systems and should be treated as ‘commercial-in-confidence’. All users of this document are reminded that, as part of their role, they are responsible for protecting and maintaining the confidentiality of all commercial- in-confidence material.

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